Return Policy

1. Introduction

At Fashion Connect, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return process. Please read our return policy below for detailed information.

2. Return Eligibility

• Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Time Frame: Returns must be initiated within [3] days of the delivery date.
• Exceptions: The following items are not eligible for return:
  • Final sale items
  • Customized or personalized items
  • Intimate apparel such as lingerie and swimwear (unless defective)

3. Return Process

• Step 1: Request a Return
  • Log in to your account.
  • Navigate to your order history and select the order you wish to return.
  • Click on the "Request Return" button and fill out the return request form.
• Step 2: Pack and Ship
  • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  • Pack the item securely, including all original packaging and tags.
  • Write the RMA number on the outside of the package.
  • Ship the package to the return address provided in the return instructions.

4. Return Shipping

• Domestic Returns: Return shipping is customer’s responsibility. We recommend using a trackable shipping service to ensure your return is received.
• International Returns: Customers are responsible for return shipping costs and any customs fees.

5. Refunds

• Processing Time: Refunds will be processed within [5] business days of receiving your return.
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

6. Exchanges

• Exchange Process: To exchange an item, please follow the return process and place a new order for the desired item.
• Conditions: Exchanges are subject to item availability. If the item is not available, a refund will be processed.

7. Damaged or Defective Items

• Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Resolution: We will work with you to resolve the issue promptly, either by offering a replacement, repair, or refund.

8. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized items
• Intimate apparel such as lingerie and swimwear (unless defective)

9. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team.

Thank you for shopping at Fashion Connect. We appreciate your business and are committed to providing you with the best shopping experience.